Privacy Policy
El Royale Casino takes seriously the trust and commitment our players show. We ensure the security and respectful handling of your personal data. Our comprehensive privacy policy details the protocols we employ to manage, utilize, and safeguard your information. Please examine our privacy policy thoroughly to make informed decisions about your interactions with our casino.
Data Handling Practices
This Privacy Policy sets forth our responsibilities under gambling legislation to handle the personal data of our players. This handling is crucial for engaging in games and receiving related services.
Our operations are overseen by Dama N.V., based in Curaçao, along with its fully-owned subsidiary, Friolion Limited, situated in Cyprus. Dama N.V. is licensed by Antillephone N.V.
Your agreement to this Privacy Policy is a prerequisite for accessing our services. We may amend this document; therefore, we recommend periodic reviews. Continuing to use our services indicates your acceptance of any changes.
Information Gathering
We collect a variety of personal data through our website, which includes:
- Information entered on registration forms and subsequent communications, such as names, contact details, and identification documents.
- Records of interactions through diverse communication channels.
- Histories of transactions and patterns of website usage.
- Documents necessary for identity confirmation and regulatory compliance.
The importance of these data types cannot be overstated, as they enable us to provide robust and compliant services.
Utilization of Information
We use the gathered data to:
- Facilitate transactions and wagering.
- Provide the requested services and support.
- Perform essential verification and regulatory compliance checks.
- Send promotional materials, with your consent.
- Fulfill legal obligations, including those related to anti-money laundering.
- Monitor activities to detect and prevent fraudulent or unlawful behavior.
- Conduct market research and compile aggregated data analyses.
These uses demonstrate our commitment to maintaining a secure and efficient service environment.
Marketing Communications
With your consent, we use personal information to dispatch promotional messages concerning our offerings. You may withdraw from these communications via your account settings or by contacting our support team.
Information Disclosure
We do not sell or rent personal data. It may be disclosed within our group or to our business partners when necessary for delivering services or meeting legal requirements. Third-party service providers might also access your information for processing purposes.
Data Security and Storage
Data security is a priority, and we comply with stringent legal standards for the protection of personal data. Personal data is stored as mandated by law and for a minimum duration of five years after the closure of an account, as required by anti-money laundering regulations.
Cookies and Tracking Technology
We utilize cookies and related technologies to enhance website functionality, analyze usage, and assist our marketing endeavors. Cookie preferences can be managed through your browser settings; however, limiting them may affect your site experience.
Your Rights and Contact Details
You have the right to verify the accuracy of your information, update personal details, or object to the use of your data for marketing purposes. Our Data Protection Officer (DPO) is available via email for any queries. Under GDPR, you are entitled to file complaints with the appropriate regulatory authorities.
This policy underscores our dedication to safeguarding your privacy and providing a secure, compliant gaming environment. Should you have any questions or requests regarding your data, please reach out to us without hesitation.
